Can we help?

The Credit and Investments Ombudsman (CIO) offers an impartial dispute resolution scheme to assist consumers to resolve complaints with participating financial services providers.

Our services are free to consumers


or call 1800 138 422

Australian Credit & Financial Services Licensees

Australian Credit Licence (ACL) holdersAustralian Financial Services Licence (AFSL) holders and authorised credit representatives are required to be a member of an ASIC-approved external dispute resolution (EDR) scheme such as CIO. Find out more information about financial services licensing.

Visit ASIC's website

Introduction of the Credit and Investments Ombudsman in Auslan




News and events

Consumer News - March 2017
This issue contains information about outreach in Autumn 2017, systemic issues, recent case studies, quarterly statistics, and more.

Consumer News - December 2016 
This issue contains information about our financial counsellors conferences, FSPs filing police reports, systemic issues, recent case studies, withdrawn complaints, quarterly statistics, and more.

               





Search for a participating financial services provider (FSP)

CIO has over 24,000 participants operating in a variety of financial services sectors. Use the search engine to find any of CIO's participating financial services providers.


Our Dispute Resolution Conference will be held on 12 September 2017 in Sydney. The event will offer FSPs presentations, workshops and panel discussions on internal and external dispute resolution topics.




         


Limited Australian Financial Services Licensees 


Accountants providing advice on self-managed superannuation funds (SMSFs) to retail clients will be required to hold a limited Australian financial services (AFS) licence and join an external dispute resolution (EDR) scheme such as CIO from 1 July 2016.